Healthcare & Life Sciences
Health Cloud for providers, payers and life sciences — care coordination, patient access and HCP engagement with the privacy model designed first rather than bolted on.
The stack we usually land on
01
The problem
What we hear in this sector.
A
Care teams coordinate across three systems and a spreadsheet nobody officially owns.
B
Patients ring for things a portal should answer, and the call centre absorbs it.
C
Nobody can demonstrate who saw which record without exporting logs by hand.
02
What we build
The four things that move the needle.
Patient and member 360
Clinical and non-clinical context in one place, with the privacy model and role hierarchy designed before any data lands.
Care plans and coordination
Care programmes, tasks and escalation paths that reflect how your teams actually hand patients between them.
Access and scheduling portal
Self-service appointments, forms and status on Experience Cloud, measured on the calls it removes.
Consent and auditability
Consent capture, field-level encryption where it is warranted, and event monitoring you can hand to compliance.
03
Where it lands
Coordination that happens in the system instead of around it.
- Inbound calls after portal launch
- −45%
- Care record across clinical and admin teams
- 1
- Consent and access audit trail
- Full
In the field
Case study · A multispecialty physician group
Patient intake down from days to five to ten minutes, and cancellations from 40% to 18%.
Patient data unified in Data 360, then agents put on onboarding and self-service so more patients get in, and turn up.
Other industries
Tell us how your sector actually works.
Thirty minutes with an architect who has built in this sector. We will tell you which industry cloud is worth the licence and which parts you can do on core Salesforce.