Communications
Communications Cloud for telcos and ISPs — product catalogue, order capture and fulfilment that stop quotes from becoming a manual rescue operation.
The stack we usually land on
01
The problem
What we hear in this sector.
A
Every complex quote gets rescued by one person who knows the catalogue.
B
Orders fall over between the CRM and the provisioning stack, silently.
C
B2B and consumer run on different systems that disagree about the same customer.
02
What we build
The four things that move the needle.
Enterprise product catalogue
Products, bundles and eligibility rules modelled once so quoting stops depending on tribal knowledge.
Digital order capture
Guided quote-to-order with decomposition into fulfilment tasks and visible status at every step.
Order orchestration
Integration to OSS and BSS with retries, dead-letter handling and an order health dashboard.
Assisted and self-service
Agentforce handling the high-volume service cases, escalating with full context when it should.
03
Where it lands
Orders that complete without anyone chasing them.
- Time to produce a complex quote
- −65%
- Order status end to end
- Visible
- Self-service for common cases
- 24/7
In the field
Case study · A national mobile, fibre and TV operator
Answers for 6,000 contact-centre reps in 30 seconds instead of minutes, at 95% accuracy.
An agent inside the service console, grounded on 500-plus articles and live case data, now extending to 10,000 field technicians.
Other industries
Tell us how your sector actually works.
Thirty minutes with an architect who has built in this sector. We will tell you which industry cloud is worth the licence and which parts you can do on core Salesforce.