Energy & Utilities
Energy & Utilities Cloud for retailers and networks — service points, meters and customer accounts modelled to the industry data model rather than forced into standard objects.
The stack we usually land on
01
The problem
What we hear in this sector.
A
Premises, meters and accounts were shoehorned into standard objects and nothing reports properly.
B
Outage and billing queries flood the contact centre with no self-service path.
C
Field work is dispatched from a system that cannot see the customer record.
02
What we build
The four things that move the needle.
Service point and asset model
Premises, meters, contracts and service points modelled to the industry data model so reporting works.
Billing system integration
CIS and billing surfaced live, with usage and balance visible to agents without a second login.
Self-service and deflection
Outage status, meter reads and billing queries answered without a call, measured against a baseline.
Field dispatch
Work orders, territories and crew scheduling connected to the same customer record the contact centre sees.
03
Where it lands
Contact centre, field crew and billing looking at one record.
- Billing and outage calls
- −50%
- Record across meter, premise and account
- 1
- Usage and balance for agents
- Live
In the field
Case study · A European energy utility
71% of customer cases resolved autonomously, in two languages, inside the utility’s app.
An in-app agent that explains bills, contracts and smart meters in plain language, and can act on what it hears.
Other industries
Tell us how your sector actually works.
Thirty minutes with an architect who has built in this sector. We will tell you which industry cloud is worth the licence and which parts you can do on core Salesforce.