Salesforce Development

How to Customise Volunteer for Salesforce of NPSP package from Salesforce?

Nonprofits have long relied on volunteers for their work. However, managing and coordinating volunteer efforts can be a daunting task without the right tools. This is where Salesforce's Nonprofit Success Pack (NPSP) and Volunteer for Salesforce (V4S) come into play. In this article, we will explore how to customise V4S to meet your nonprofit's specific needs using HTML.

Understanding the Nonprofit Success Pack (NPSP) and Volunteer for Salesforce (V4S)

Before we delve into customising V4S, let's get a better understanding of what NPSP and V4S are and how they work together.

What is the Nonprofit Success Pack (NPSP)?

NPSP is a Salesforce product designed specifically for nonprofits. It offers unique features tailored to the needs of nonprofits such as donor management, fundraising, and volunteer management.

With NPSP, nonprofits can manage all aspects of their operations in one place. The platform is highly customisable, allowing nonprofits to create custom fields, objects, and workflows to meet their specific needs. NPSP also provides a 360-degree view of donors, allowing nonprofits to track donor engagement, donations, and interactions in real-time.

NPSP also offers a range of tools to help nonprofits manage their fundraising efforts, including campaign management, donation tracking, and reporting. This allows nonprofits to track the success of their fundraising efforts and make data-driven decisions to improve their campaigns.

What is Volunteer for Salesforce (V4S)?

V4S is a free, open-source app developed by to help nonprofits manage volunteer activities. It is fully integrated with NPSP and allows organisations to create, manage, and track volunteer opportunities, jobs, and shifts in their Salesforce org.

V4S provides a range of features to help nonprofits manage their volunteer programs, including volunteer registration, scheduling, and tracking. Volunteers can easily sign up for opportunities and track their hours through the V4S portal, making it easy for nonprofits to manage their volunteer program and ensure they have the support they need to achieve their mission.

How do NPSP and V4S work together?

When an organisation installs V4S in their Salesforce org, it is automatically integrated with NPSP. This allows organisations to manage all aspects of their volunteer program within the Salesforce platform, from creating volunteer opportunities to tracking volunteer hours and managing volunteers' contact information.

The integration between NPSP and V4S provides nonprofits with a powerful platform to manage all aspects of their operations, from fundraising and donor management to volunteer management and program delivery. By using NPSP and V4S together, nonprofits can streamline their operations, improve their efficiency, and focus on achieving their mission.

Preparing for Customisation

Before customising V4S, it is important to assess your organisation's needs, identify key stakeholders and establish a project timeline. V4S is a powerful tool that can help you manage your volunteers more efficiently and effectively. By customising the app to your organisation's unique needs, you can streamline your volunteer management process and improve the overall experience for volunteers and staff alike.

Assessing your organization's needs

To get started, begin by defining your organisation's volunteer needs and how V4S can assist in managing them. Consider the types of volunteers you work with, the tasks they perform, and the level of engagement you require from them. Look for opportunities to automate manual processes, such as volunteer sign-ups and scheduling, to save time and reduce errors.

It's also important to involve your stakeholders in this process. Discuss with them which aspects of the V4S app they find most useful and what could be improved. Solicit feedback from volunteers and staff members to gain a better understanding of their needs and preferences.

Identifying key stakeholders

Identifying the key stakeholders who will be involved in the V4S customisation process is critical to its success. This includes volunteers, staff members, and any other individuals who will be affected by the changes. Involve these stakeholders in the decision-making process to ensure that the customisation meets their unique needs and expectations.

Consider forming a working group or committee to oversee the customisation process. This group can help identify priorities, make decisions, and communicate progress to stakeholders throughout the organisation.

Establishing a project timeline

Setting realistic goals and timelines for the V4S customisation project is essential to its success. Consider breaking the project into smaller, more manageable tasks, delegating responsibilities, and establishing milestones to track progress.

It's also important to allocate sufficient time and resources to testing and quality assurance. This will help ensure that the customisation is stable, reliable, and meets your organisation's needs.

By following these steps, you can customise V4S to meet your organisation's unique needs and improve your volunteer management process. With the right approach and support, you can maximise the benefits of this powerful tool and achieve your volunteer management goals.

Customising Volunteer for Salesforce within NPSP

Volunteer for Salesforce (V4S) is a powerful application that helps organisations manage their volunteers efficiently. With the Nonprofit Success Pack (NPSP), you can customise V4S to meet your specific needs. Once you have assessed your organisation's requirements and established a project plan, it's time to start customising V4S. Here are some of the key customisation options available:

Modifying page layouts

Customising V4S page layouts allows you to modify the way data is displayed on different pages of the application. For example, you can add or remove fields, change the order in which fields are displayed, and modify the layout of different sections of the V4S pages. This level of customisation can help you create a user interface that best suits your organisation's needs and makes it easier for your volunteers to navigate the application.

Creating custom fields

If there are fields that are not currently available in the V4S application that are important to your organisation, you can create custom fields. Custom fields allow you to track additional information specific to your organisation's volunteer management needs. For example, you can create a custom field to track a volunteer's availability or their preferred method of communication. This level of customisation can help you capture the data that is most important to your organisation and make better-informed decisions.

Customising volunteer job and shift templates

Customising job and shift templates allows you to create templates for specific types of volunteer opportunities, jobs, and shifts. These templates can be used to streamline the creation of new volunteer opportunities and make it easier for volunteers to sign up for shifts. For example, you can create a template for a recurring event that happens every month, with specific roles and shifts already pre-defined. This level of customisation can help you save time and reduce errors when creating new volunteer opportunities.

Configuring email templates and notifications

You can customise the email templates and notifications that volunteers receive when signing up for shifts, reminders, and cancellations. This allows you to create customised messages that reflect your organisation's brand and messaging style. For example, you can create an email template that includes your organisation's logo and colours, and provides clear instructions on what to expect when volunteering for your organisation. This level of customisation can help you create a more engaging and personalised experience for your volunteers.

Overall, customising V4S within NPSP can help you create a more efficient and effective volunteer management system. By tailoring the application to your organisation's specific needs, you can improve the volunteer experience, increase engagement, and ultimately achieve your mission more effectively.

Integrating with other Salesforce features

V4S is a powerful tool that can be fully integrated with other Salesforce features, allowing organisations to leverage their full power. Here are some features that organisations can integrate with V4S:

Connecting with Salesforce campaigns

Integrating V4S with Salesforce campaigns can greatly benefit your organisation in terms of volunteer recruitment and participation. By using campaigns to track volunteer recruitment, you can create targeted campaigns tailored to specific groups of volunteers based on their interests and skills. This will help you to attract the right volunteers for your organisation and ensure that they are engaged and motivated to participate in your programs.

Moreover, tracking volunteer participation through campaigns can help you to measure the success of your volunteer programs and identify areas for improvement. You can use the data collected from campaigns to evaluate the effectiveness of your recruitment strategies, as well as to identify which volunteers are most active and engaged in your organisation.

Utilising Chatter for volunteer communication

Chatter is a powerful feature of Salesforce that allows for real-time collaboration and communication. By using Chatter to communicate with volunteers and staff members, you can create a more transparent and collaborative environment that fosters engagement and participation.

With Chatter, you can share documents and resources, create groups dedicated to specific volunteer programs or teams, and provide updates and feedback to volunteers in real-time. This can help to build a stronger sense of community and encourage volunteers to stay engaged and motivated.

Leveraging reports and dashboards

V4S comes with built-in reporting features that allow you to track volunteer hours, shifts, and participation. You can customise these reports by adding or removing fields, grouping data by specific criteria, and creating custom charts and visualisations.

By leveraging reports and dashboards, you can gain valuable insights into your volunteer programs and identify trends and patterns that can help you to improve your programs. For example, you can use reports to identify which volunteers are most active and engaged, which programs are most popular, and which activities are most effective at engaging volunteers.

In conclusion, integrating V4S with other Salesforce features can greatly enhance your organisation's volunteer programs. By leveraging the full power of Salesforce, you can attract and engage the right volunteers, foster a collaborative and transparent environment, and gain valuable insights into your programs that can help you to improve and grow.


Customising V4S within NPSP allows nonprofits to manage their volunteer management activities seamlessly within the Salesforce platform. By assessing your organisation's needs, identifying key stakeholders, and establishing a project plan, you can customise V4S to meet your specific requirements. With the integration of other Salesforce features such as campaigns, Chatter, reports, and dashboards, you can take your volunteer management program to the next level.

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